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Terms & Conditions


Thank you for visiting our website. If you want to use this website, you must agree to conform to and be legally bound by the terms and conditions described below.

IF YOU DISAGREE WITH ANY OF THESE TERMS OR CONDITIONS, DO NOT USE OUR WEBSITE.

1. MINORS.
We do not provide services or sell products to children. If you are below the age of 18, you may use our website only with the permission and active involvement of a parent or legal guardian. If you are a minor, please do not provide us or other website visitors with any personal information.

2. PRIVACY POLICY IS PART OF THESE TERMS AND CONDITIONS.
Our Privacy Policy is part of, and subject to, these terms and conditions of use. You may view our privacy policy on this website.

3. ANTI-SPAM POLICY IS PART OF THESE TERMS AND CONDITIONS.
Our anti-Spam policy is part of, and subject to, these terms and conditions of use. You may view our anti-Spam policy on this website by clicking here.

4. MODIFICATIONS AND TERMINATIONS.
These terms and conditions may change from time to time. If such changes are made, they will be effective immediately, and we will notify you by a notice posted on our website’s home page of the changes that have been made. If you disagree with the changes that have been made, you should not use our website.

We may terminate these terms and conditions of use for any reason and at any time without notice to you.

If you are concerned about these terms and conditions of use, you should read them each time before you use our website. Any questions or concerns should be brought to our attention by sending an e-mail to support [at] drhelpbooks.com and providing us with information relating to your concern.

5. LICENSEE STATUS.
You understand and agree that your use of our website is limited and non-exclusive as a revocable licensee. We may terminate your license to use our website, and access to our website, for any reason, and without giving you notice.

6. CONTENT OWNERSHIP.
All content on our website unless otherwise indicated is owned by us or our content suppliers. Some content indicated as "free", as in "free bonus item", may belong exclusively to third parties and the usage and distribution of this material is subject to the owning party's terms and conditions. On behalf of ourselves and our content suppliers, we claim all property rights, including intellectual property rights, for this content and you are not allowed to infringe upon those rights. We will prosecute to the fullest extent of the law anyone who attempts to steal our property.

You agree not to copy content from our website without our permission. Any requests to use our content should be submitted to us by e-mail from our contact page.

If you believe that your intellectual property rights have been infringed upon by our website content, please notify us by sending an e-mail from our contact page, or by sending mail to us at the address listed below. Please describe in detail the alleged infringement, including the factual and legal basis for your claim of ownership.

7. DISCLAIMERS AND LIMITATIONS OF LIABILITY.
The information on our website is provided on an ”as is,” ”as available” basis. You agree that your use of our website is at your sole risk. We disclaim all warranties of any kind, including but not limited to, any express warranties, statutory warranties, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that our website will always be available, access will be uninterrupted, be error-free, meet your requirements, or that any defects in our website will be corrected.

Information on our website should not necessarily be relied upon and should not to be construed to be professional advice from us. We do not guarantee the accuracy or completeness of any of the information provided, and are not responsible for any loss resulting from your reliance on such information.

If your jurisdiction does not allow limitations on warranties, this limitation may not apply to you. Your sole and exclusive remedy relating to your use of the site shall be to discontinue using the site.

Under no circumstances will we be liable or responsible for any direct, indirect, incidental, consequential (including damages from loss of business, lost profits, litigation, or the like), special, exemplary, punitive, or other damages, under any legal theory, arising out of or in any way relating to our website, your website use, or the content, even if advised of the possibility of such damages.

Our total liability for any claim arising out of or relating to our website shall not exceed one hundred ($100) dollars and that amount shall be in lieu of all other remedies which you may have against us or our affiliates. Any such claim shall be subject to confidential binding arbitration as described later in these terms and conditions of use.

8. OBSCENE AND OFFENSIVE CONTENT.
We are not responsible for any obscene or offensive content that you receive or view from others while using our website. However, if you do receive or view such content, please contact us by e-mail from our contact page so that we can investigate the matter. Although we are not obligated to do so, we reserve the right to monitor, investigate, and remove obscene or offensive material posted to our website.

9. INDEMNIFICATION.
You understand and agree that you will indemnify, defend and hold us and our affiliates harmless from any liability, loss, claim and expense, including reasonable attorney’s fees, arising from your use of our website or your violation of these terms and conditions.

10. COMPLIANCE WITH GOVERNING LAW AND DISPUTE RESOLUTION.
You agree to obey all applicable laws while using our website.

You agree that the laws of Utah govern these terms and conditions of use without regard to conflicts of laws provisions.

You also agree that any dispute between you and us, excluding any intellectual property right infringement claims we pursue against you, shall be settled solely by confidential binding arbitration per the American Arbitration Association commercial arbitration rules. All claims must arbitrated on an individual basis, and cannot be consolidated in any arbitration with any claim or controversy of anyone else. All arbitration must occur in Provo, UT, USA. Each party shall bear one half of the arbitration fees and costs incurred, and each party is responsible for its own lawyer fees.

11. SEVERABILITY OF THESE TERMS AND CONDITIONS.
If any part of these terms and conditions of use are determined by a court of competent jurisdiction to be invalid or unenforceable, that part shall be limited or eliminated to the minimum extent necessary so that the remainder of these terms and conditions are fully enforceable and legally binding.

12. HOW TO CONTACT US.
Any questions or concerns about these terms and conditions of use should be brought to our attention via our contact page, and providing us with information relating to your concern.

You may also mail your concerns to us at the following address:

Dr. Help Books, LLC
P.O. Box 313
Springville, UT 84663
USA

13. ENTIRE AGREEMENT.
These terms and conditions, including the policies incorporated herein by express reference, constitutes your entire agreement with us with respect to your use of our website. These terms and conditions were last updated on March 18, 2013.

14. PRICING
The suggested retail price is generally listed within the product listing.  As a general matter of practice we sale our products at a discount from the retail price.

15. RETURN POLICY
Please review our detailed Returns & Refunds Policy by clicking here.


Digital Millennium Copyright Act (“DMCA”) Notice

This notice is for informational purposes only. It is not intended as, nor should it be construed as, legal advice. If you believe that your intellectual property rights have been infringed upon, or if a notice of infringement has been filed against you, you should immediately seek legal counsel.

This website (see our website’s Terms and Conditions of Use for definitions), including all text, HTML, scripts, images, and audiovisual content are copyrighted and owned by Dr. Help Books, LLC. All rights reserved.

No part of this website may be reproduced or transmitted in any form or by any means, mechanical, electronic, or otherwise, including photocopying and recording, or by any information storage and retrieval system, or transmitted by e-mail, or used in any other fashion without the express prior written permission of the website owner.

This, of course, excludes the downloading and temporary caching of this website on a personal computer for the explicit purpose of viewing this website, as well as any information clearly marked as reproducible. This copyright notice applies to everyone, including all visitors to this website.

DMCA Provisions

The Digital Millennium Copyright Act of 1998, found at 17 U.S.C. § 512 (“DMCA”), provides recourse for owners of copyrighted materials who believe that their rights under United States copyright law have been infringed upon on the Internet.

Under the DMCA, the bona fide owner of copyrighted materials who has a good faith belief that their copyright has been infringed may contact not only the person or entity infringing on their copyright, but may also contact the designated agent of an Internet service provider to report alleged infringements of their protected works, when such alleged infringements appear on pages contained within the system of the Internet service provider (“ISP”).

The owner of this website and the ISP are committed to complying with international trade law, international trade practices, all United States laws, including United States copyright law. Upon receipt of a properly filed complaint under the DMCA, the owner and/or the ISP of this website will block access to the allegedly infringing material. The website owner and/or the ISP will forward a copy of the notification of claimed copyright infringement to the alleged infringer. Anyone who believes in good faith that a notice of copyright infringement has wrongfully been filed against them, may submit a

Counternotice to the website owner and/or the ISP.

Notification of Claimed Copyright Infringement
Please send DMCA notifications of claimed copyright infringement to:

Copyright Agent
Dr. Help Books, LLC
P.O. Box 313
Springville, UT 84663
USA

To file a notice of infringement with either the website owner or the ISP, you must provide a written communication that sets forth the items specified below. You will be liable for damages (including damages, costs, and attorneys’ fees) if you materially misrepresent that the website or a web page is infringing your copyright. Accordingly, if you are not sure whether certain material of yours is protected by copyright laws, we suggest that you first contact an attorney.

To expedite our ability to process your request, please use the following format (including section numbers):

1. Identify in sufficient detail the copyrighted work that you believe has been infringed upon.

2. Identify the material that you claim is infringing the copyrighted work listed in item #1 above. (You must include the URL(s) (the location(s) of the page(s) that contains the allegedly infringing material and also include a description of the specific content which you claim is infringing on your copyright.)

3. Provide information reasonably sufficient to permit the website owner to be able to contact you (e-mail address and a phone number are required at a minimum).

4. Include the following statement: “I swear, under penalty of perjury, that the information in the notification is accurate and that I am the copyright owner or am authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. I also affirm that as the copyright owner, I have a good faith belief that use of the material in the manner complained of is not authorized by me, my agent, or the law.”

5. The signature of the copyright owner or a person authorized to act on behalf of the copyright owner. You may send your notice via email provided such notice includes a proper electronic signature. The signature or electronic signature must be that of the copyright owner, or a person authorized to act on behalf of the owner, of an exclusive copyright that has allegedly been infringed.

For details on the information required for valid notification, see 17 U.S.C. § 512(c)(3).

Counternotification to Claimed Copyright Infringement
If a notice of copyright infringement has been filed with the website owner and/or the ISP against you, the owner and/or the ISP will attempt to notify you and provide you with a copy of the notice of copyright infringement. If you have a good faith belief that you have been wrongfully accused, you may file a counternotification with the website owner and/or the ISP. If website owner and/or the ISP receives a valid counternotification, the DMCA provides that the removed or blocked information will be restored or access re-enabled.

The website owner and/or the ISP will replace the removed material and cease disabling access to it in not less than 10, nor more than 14, business days following receipt of the counternotification, unless the website owner and/or ISP first receives notice from the complaining party that such complaining party has filed an action seeking a court order to restrain the alleged infringer from engaging in infringing activity relating to the material on this website.

Please be advised that United States copyright law provides substantial penalties for a false counternotice filed in response to a notice of copyright infringement. Accordingly, if you are not sure whether certain material of yours is protected by copyright laws, we suggest that you first contact an attorney.

Last Updated: March 18, 2013

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Security Statement


Dr. Help Books, LLC maintains administrative, technical and physical safeguards to protect against unauthorized access, use, modification and disclosure of Personal Information in our custody and control. We are committed to employing reasonable technology in order to protect the security of our Website and actively partner with several large, well-trusted companies to handle all financial transactions between us and our customers.  In this way we believe we are proactively protecting your Personal Information from loss, misuse, alteration or destruction.

In particular Dr. Help Books LLC partners with PayPal.com to handle our checkout and shopping cart services.  PayPal is the world's leading online payment service, employing the very highest standards in Internet security and fraud prevention systems. When you use PayPal, your financial information is not even shared with Dr. Help Books, LLC.  This is how the process works and how your important details are secured:

1. When you register or log in to PayPal, PayPal confirms that your browser is running Secure Socket Layer 3.0 (SSL) or higher, which gives you the maximum possible protection. SSL (secure socket layer) encryption. SSL is a secure communications protocol used by browsers, websites, and applications to protect information sent over the Internet. SSL protocol uses encryption and authentication technologies to ensure that only the intended parties can access the information.

2. When Information is in Transit it is protected by SSL with an encryption key length of 168 bits - the highest level commercially available. Furthermore, PayPal uses Extended Validation SSL Certification.  Extended Validation SSL Certificate (EV SSL) is a digital certificate reserved only for the largest financial corporations that provides secure connections to websites. The EV certificate is an improvement over standard SSL certificates because it requires corporations to pass extensive audits and certification processes to prove they own their site domains.
 
3. You can readily tell that your connection to the PayPal website is secure in a number of ways. First, when checking out with PayPal, notice the HTTPS in the address bar of your browser (the address will begin https://www.paypal.com). HTTPS stands for HyperText Transfer Protocol using Secure Sockets Layer which means the link is fully encrypted and thus secure. Another indication HTTPS is in use is the presence of a padlock icon on the page.

4. Once your payment is complete, you will be emailed a receipt and confirmation e-mail for this transaction directly from PayPal.

5. On PayPal's Website Servers your personal information is stored and heavily guarded, both physically and electronically. And to give your credit card and bank numbers an extra layer of protection, PayPal does not directly connect their firewall-protected servers to the Internet.

These are a few of reasons that Dr. Help Books and over 100 million people trust PayPal with their finances.

NOTE: One of the best ways to protect yourself online is by making sure your browser is up-to-date. Take a moment to visit the browser update page at the PayPal site where you can download the most up to date version of all the major Internet browsers.

Last Updated: March 18, 2013

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Privacy Policy Statement


Dr. Help Books knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting drhelpbooks.com, you are accepting the practices described in our Privacy Policy Statement.

Dr. Help Books LLC, a Utah limited liability company (“Dr. Help Books”) is engaged in the business of selling a variety of health-related products and works and productions, and in publishing and distributing information in the form of newsletters, audiovisual recordings, current research, and articles (“Products”) associated with peripheral neuropathy, shoulder pain and rotator cuff injuries, lower back pain and overall health and well-being through its website http://www.drhelpbooks.com (the “Website”). Therefore, routinely, in the course of business, Dr. Help Books may receive personally identifiable information such as your email address in addition to other information secured by our service providers such as your credit card number, telephone number and mailing address (“Personal Information”). In an effort to secure our customer’s trust and confidence, we have taken various measures to protect your privacy relating to you and your transactions conducted on our Website, or through any of our active service providers, such as PayPal.com or Clickbank.com (“Affiliates”). Clickbank.com is a third party online retailer specializing in digitally delivered products that accepts all online product orders for the Website as more specifically described below (see Third Party Financial Institutions & Affiliates).

This Privacy Policy describes the Personal Information we obtain from you, what we do with your Personal Information, the safeguard measures we, or our Affiliates have in place to protect it, and to what extent you can control our use of such Personal Information. By using the Website, the user agrees, without limitation or qualification, to be bound by this Privacy Statement.

When you provide Personal Information to our Website, you hereby consent to the manner in which Dr. Help Books and its Affiliates collects, manages, protects, and discloses your Personal Information in accordance with the terms and conditions of this Privacy Policy.

Third Party Financial Institutions and Affiliates
When you purchase Products on our Website, you must submit payment information directly to PayPal.com or Clickbank.com, including your credit or debit card number, as well as your zip code. Such information may be recorded and filed by PayPal or Clickbank to fulfill your orders. In addition, when you return previously purchased products or request a refund or exchange, you may be asked to give your name, mailing address, and other identifiable information. Clickbank and PayPal collect this information to prevent fraud and identity theft. If a user contacts any employee or affiliated person, a record of that correspondence may be kept.

Passive Collection of Personal Information
Dr. Help Books reserves the right to passively collect information related to usage of its Website such as time spent on the Website, areas visited, and sites linked to and from the Website. Please be advised that the Website may collect additional information and may install cookies on members’ hard drives. The use of cookies will allow us to improve our Website based on the user’s preferences and is a widely used industry practice of online businesses. However, the cookies are stored on the user’s computer, not on our Website. If you do not wish to receive cookies, or would like notification of when they are placed on your computer, you may set your browser accordingly, if permitted.

Security of Personal Information:
We maintain administrative, technical and physical safeguards to protect against unauthorized access, use, modification and disclosure of Personal Information in our custody and control. We are committed to employing reasonable technology in order to protect the security of our Website. However, even with the best technology, no Website is 100% secure. We will take reasonable measures which we believe are appropriate to protect your Personal Information from loss, misuse, alteration or destruction, and, where possible, will ask that any third parties to whom we may transfer such information to take comparable steps to protect that security.

Usage of Personal Information
Your use of this Website constitutes your acceptance of the terms and conditions of this Privacy Policy. In accordance with this Privacy Policy, your Personal Information may be used for record keeping, to improve the content of our Website, to customize the site to your preferences, to communicate information to you (if you have requested it), site management, fulfillment of requested purchase orders, and marketing and research purposes to those who have consented to such marketing.

Disclosure of Personal Information to Third Parties
Dr. Help Books will not disclose Personal Information collected from users of the Website to third parties, except to companies with which the Website is actively affiliated, to contractors we use to support our business (technical support, delivery services, and financial institutions, such as ClickBank or PayPal) whereby we will require such third parties to treat such Personal Information in accordance with this Privacy Policy, and in connection with the sale, assignment, or other transfer of the business of this Website to which the information relates. Dr. Help Books may hire third parties to review certain Personal Information to advise it on demographic and marketing related issues, but only after such third parties have agreed to maintain the confidentiality, security, and integrity of any Personal Information contained in accordance with the terms and conditions of this Privacy Policy.

Other Uses of Personal Information
Dr. Help Books also uses Personal Information, including information provided to us from our service providers, to continually assess and improve the products and services we offer. To serve you better, we may combine the Personal Information that you give us with publicly available information and information we receive from or cross-reference with our marketing partners and others. We use that combined information to enhance and personalize your shopping experience with us, to communicate with you about our products and events that may be of interest to you, and for other promotional purposes.

Promotional Information and Marketing Materials
We would like to inform you of products and services, sales and special offers that might benefit you. You will have the opportunity to sign up for e-mails about our products, services, sales and special offers if you have provided us with your name and email address. If you would like to stop receiving such promotional information from us, there is a link at the bottom of email correspondence which allows you to Opt-Out of receiving further correspondence, or send a blank message from the e-mail account you want to opt-out of to drhelpbooks2@aweber.com

Disclosures of Personal Information in Legal Proceedings
If Dr. Help Books, its service providers or its Affiliates are requested by law enforcement officials or judicial authorities to provide Personal Information on individual users, Dr. Help Books or the applicable third party provider may, without your consent, provide such information. In matters involving claims of personal or public safety, Dr. Help Books, or the applicable service provider may provide your Personal Information to appropriate authorities without your consent or court process. Dr. Help Books or its service providers also will provide your Personal Information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or in litigation involving Dr. Help Books, the applicable service provider, or otherwise as required by law. We may also disclose Personal Information to assist in debt collection where you owe a debt to us.

Changes to this Privacy Policy
If this Privacy Policy is modified, the revised policy will be posted on this site within a reasonable time. Please check this Website periodically, specifically before you provide any Personal Information. This Privacy Policy was last updated on March 18, 2013.

Application of United States Law
The Website is intended for users from the United States and those not governed by privacy policies of other countries. Users from the European Union are advised not to disclose Personal Information to us. Information sent to us will be housed on servers in the United States. Do not submit your Personal Information such as your name and email address unless you consent to the application of U.S law and to the use and disclosure of your information consistent with this Privacy Policy.

Access to Personal Information by Companies that Work with or on Behalf of Dr. Help Books LLC.
Some of our operations, such as our electronic commerce, may be managed by service providers who are unaffiliated companies. These companies may share Personal Information with their affiliates and with service providers whom they engage to perform services related to our Website or the operation of our business. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, marketing and promotional material distribution, Website evaluation, data analysis and, where applicable, data cleansing. These companies may have access to your Personal Information on a confidential basis only to the extent necessary to perform their functions. In no event will we authorize these companies to use your Personal Information for any reason other than to provide you with those specific services.

Privacy Preferences / Opt-Out
The Website offers users the ability to opt in to receiving further email updates on neuropathy-related subjects, including fitness, nutrition, exercise, and treatment-style products by clicking on a link where you can indicate your preference to receive our newsletter, and any attendant marketing and informational materials. You may opt out at any time and remove yourself from our mailing list by clicking on an “unsubscribe” hyperlink contained at the bottom of the promotional emails we send to you.

Our Privacy Statement and Outside Links
This Privacy Policy only applies to this Website. Our Website may include links to the websites of our business partners, vendors and advertisers. These other sites are outside of our control. Please be aware that these websites may collect information about you, and operate according to their own privacy practices which may differ from those contained in our Privacy Statement. Please read carefully that website’s own privacy policy, as once you leave our Website, any information you submit is no longer in our control.

Contacting Us
If you have any questions concerning our Privacy Policy, a member (or any other user of this Website) may contact us at: Dr. Help Books, LLC with its principal mailing address located at PO Box 313, Springville, UT, 84663, or via email at support [at] drhelpbooks.com

Last Updated: March 18, 2013

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Anti-Spam Policy

drhelpbooks.com (the "Website") prohibits the use of the Website and/or services in any manner associated with the transmission, distribution or delivery of any unsolicited bulk or unsolicited commercial e-mail ("Spam"). You may not use any of the Website services to send Spam. You also may not deliver Spam or cause Spam to be delivered to any customers of the Website.

In compliance with the CAN-SPAM Act of 2003 (15 U.S.C. 7701, et seq., Public Law No. 108-187, was S.877 of the 108th United States Congress), e-mail sent, or caused to be sent, to or through the Website or service may not:

  • use or contain invalid or forged headers;
    use or contain invalid or non-existent domain names;
  • employ any technique to otherwise misrepresent, hide or obscure any information in identifying the point of origin or the transmission path;
  • use other means of deceptive addressing;
    use a third party's internet domain name, or be relayed from or through a third party's equipment, without permission of the third party;
  • contain false or misleading information in the subject line or otherwise contain false or misleading content;
  • fail to comply with additional technical standards described below;
  • otherwise violate our Terms and Conditions Use.

The Website does not authorize the harvesting, mining or collection of e-mail addresses or other information from or through the website or its services.  The Website does not permit or authorize others to use the the Website services to collect, compile or obtain any information about its customers or subscribers, including but not limited to subscriber e-mail addresses.

The Website does not permit or authorize any attempt to use its services in a manner that could damage, disable, overburden or impair any aspect of any of the services, or that could interfere with any other party's use and enjoyment of any the Website service.

If the Website believes that unauthorized or improper use is being made of any service, it may, without notice, take such action as it, in its sole discretion, deems appropriate, including blocking messages from a particular internet domain, mail server or IP address. The Website may immediately terminate any account on any service which it determines, in its sole discretion, is transmitting or is otherwise connected with any e-mail that violates this policy.

Nothing in this policy is intended to grant any right to transmit or send e-mailto, or through, the Website and/or services. Failure to enforce this policy in every instance does not amount to a waiver of the Website's rights.

Unauthorized use of any the Website's services in connection with the transmission of unsolicited e-mail, including the transmission of e-mail in violation of this policy, may result in civil, criminal, or administrative penalties against the sender and those assisting the sender.

Violators of the CAN SPAM Act may be subject to “cease and desist” orders or penalties from the FTC (Federal Trade Commission) of up to $11,000 per violation. Criminal prosecution is also possible in the case of egregious offenders, which can result in penalties such as fines, forfeiture of proceeds and equipment. The worst offenders can also be subject to prison time.

drhelpbooks.com & Dr. Help Books, LLC.


Last Updated: March 18, 2013


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Compensation Disclosure


The owner of this website is required by the FTC to inform you that there is a financial relationship between the owner and some of the products or services it reviews, recommends, or promotes.

1. Material Affiliation.
Please assume that any time a product or service is mentioned on this site, the owner may be compensated. Any recommendations made by the owner of the site for any product or service have been made in good faith, based on either the owner’s own use of the product, or based on the merit of the product in public opinion.

2. Partiality Statement.
Because the owner of this website may be paid, a bias for those products may exist. Every effort has been made to ensure that all reviews are accurate and true, but some bias can be assumed simply because of the material relationship between the owner and the companies involved.

3. Compensation.
The owner of this website may receive monetary compensation for the links on this website. If you purchase a product that you find on this site, the owner may be paid a commission, for example.

This disclosure has been made to let you know that any link you may find on this website should be assumed to have some financial benefit for the owner of this website. While this may not always be true, it should be assumed that it is.

Last Updated: March 18, 2013

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